The following information is relevant for the customers of the following companies:

provident personal credit satsuma loans glo loans greenwood personal credit

Loans sold to Debt Purchasers will have their balances reduced

Our Debt Purchasers have agreed to reduce loan balances for customers with an upheld claim against the Scheme of Arrangement, in the same way Provident has. Where appropriate, the Debt Purchasers including Lowell, Cabot, PRA, Vanquis Bank, Arvato, Grove and Moorcroft will also refund any over payments. We will advise our Debt Purchasers regarding the outcome of your claim during May 2022, so please allow them some time to amend the balance of your account.

 

Upheld Claim payments

Payments for upheld claims will be paid into bank accounts in July 2022. Cheques will also be posted out during July 2022. The quickest way to get your claim money is by adding your bank account details to your Portal account. You can set up or log into your account here.

 

Provident will not phone to ask you to add your details to your portal account.

 

Scheme of Arrangement

A scheme of arrangement (the “Scheme”) has been implemented for the purpose of assessing and paying compensation claims against Provident Personal Credit Limited ("PPC") (which traded under the brand names Provident, Glo and Satsuma) and Greenwood Personal Credit Limited ("Greenwood") for unaffordable lending. The Scheme covers customers to whom loans were given by Provident, Glo, Satsuma or Greenwood, or who may have guaranteed a loan from Glo, between 6 April 2007 and 17 December 2020.

 

Timeline

 

The following timeline shows the indicative key Scheme dates and what action you need to take.

 

What do I need to do now?

We have commenced writing and emailing to all Claimants with their Claim outcomes. All letters and emails are expected to be delivered by the 1st week of May. Please do not call us before this time if you have not received your claim status.

 

  • If you are due any compensation as per your claims communication, please ensure that your bank details have been updated in the Claims Portal
  • If you are in dispute of your claim status, you have 30 days from the date you received your claim status to appeal the result.

Our Contact Centre is very busy handling your calls. We’re working hard to get through all your calls and emails as quickly as we can.

 

Helpful videos

 

We’ve developed a range of videos to help you understand the Scheme.

What is the update on the Scheme about?

What is a Scheme of Arrangement and why is Provident SPV proposing a Scheme?

What does the Scheme do?

How does the Scheme affect my current loan?

How much compensation will I get from the Scheme?

How to create an account in the Claims Portal?

How to fill in a paper claim form?