The following information is relevant for the customers of the following companies:

provident personal credit satsuma loans glo loans greenwood personal credit

 

The Provident Scheme of Arrangement is now closed

 

Scheme of Arrangement

The scheme of arrangement (the “Scheme”) was implemented for the purpose of assessing and paying compensation claims against Provident Personal Credit Limited ("PPC") (which traded under the brand names Provident, Glo and Satsuma) and Greenwood Personal Credit Limited ("Greenwood") for unaffordable lending. The Scheme covered customers to whom loans were given by Provident, Glo, Satsuma or Greenwood, or who may have guaranteed a loan from Glo, between 6 April 2007 and 17 December 2020.


All payments completed on the 4th August 2022 to upheld claimants in the Scheme of Arrangement.


All email communication and telephone lines have been closed. The only communications being accepted through this website are requests for replacement cheques.


If you have not cashed your cheque within 6 months of receiving it, your cheque will expire and may be rejected by your bank.


If this has occurred you may order a replacement cheque by emailing pcc.queries@provident.co.uk.


Please make sure you include your name and scheme id in your query.


This email address will only respond to cheque replacement queries. All other queries will be referred back to the FAQs below.

FAQs

Please email pcc.queries@provident.co.uk with your name and scheme id to request a new cheque.

Please email pcc.queries@provident.co.uk with your name and scheme id to request a new cheque.

No, the Scheme of Arrangement has closed and you can no longer make a scheme of arrangement claim.

Where you have completed the appeals process via Provident and the Independent Adjudicator and remain unhappy with the outcome of your claim, yes you can refer to the FOS, however you should be aware that FOS may not deal with your enquiry.

No. For all queries other than cheque replacement or missing payments, all email communication and telephone lines are now closed.

No. When receiving your outcome you were provided with 30 days to submit an appeal, if you did not appeal within the 30 days provided then you are now unable to appeal your claim outcome.

Please email pcc.queries@provident.co.uk with your name and scheme id to request a new cheque.

Please email pcc.queries@provident.co.uk with your name and scheme id to request a new cheque.

You will need to provide us with proof of name change when we get in contact with you before a replacement cheque is issued.