The following information is relevant for the customers of the following companies:

provident personal credit satsuma loans glo loans greenwood personal credit

There is plenty of time to register your claim for the Scheme of Arrangement as the Claims Portal is open until February 28 2022.


You may find the information you are looking for either in the FAQS or the help videos at the bottom of this page.

The Scheme was implemented on 27 August 2021.




The relevant loans are loans made by any of Provident, Satsuma, Glo or Greenwood (a Lender) between 6 April 2007 and 17 December 2020 (inclusive).


If you do not make your claim for unaffordable lending for a relevant loan by the Claims Submission Deadline, you will lose any right to do so. This includes any right to (i) receive cash compensation; (ii) reduce the amount of any outstanding loan that you have to repay or (iii) stop making payments under any guarantee. If you are in any doubt about whether you have a claim, you should submit a claim to ensure that it is considered.


You can submit a claim:


  1. via the Claims Portal; or
  2. by calling the Provident SPV Customer Services Team - 0800 0568936; or
  3. on a Claim Form (look under the "Key Documents" section of this Website for a copy of the Claim Form).


If you are in any doubt as to whether you have validly submitted a claim you are encouraged to submit it again. If you have any questions, do not hesitate to contact us. The details are on the "Contact Us" tab above.

IMPORTANT: The best way for you to make a claim is directly with Provident via our Claims Portal which can be accessed via this link. Making a claim via a third party, such as a Claims Management Company (‘CMC’), could potentially incur additional costs and result in you not receiving the full amount of compensation that you are owed. We have made the process really straight forward, and you will not need to have access to any of your loan details in order to make a claim directly with Provident. Should you need assistance in completing your claim form our contact centre team will be happy to help. They are available on 0800 056 8936.


Scheme of Arrangement

A scheme of arrangement (the “Scheme”) is being proposed for the purpose of assessing and paying compensation claims against Provident Personal Credit Limited ("PPC") (which traded under the brand names Provident, Glo and Satsuma) and Greenwood Personal Credit Limited ("Greenwood") for unaffordable lending. The Scheme would cover customers to whom loans were given by Provident, Glo, Satsuma or Greenwood, or who may have guaranteed a loan from Glo, between 6 April 2007 and 17 December 2020.


It is important that customers take the necessary action if they believe they may have a claim as failing to do so may result in customers not receiving compensation.



Submit your claim by the Claims Submission Deadline, which is 5pm 28 February 2022.


The Claims Portal is open for you to submit your claim.







The following timeline shows the indicative key Scheme dates and what action you need to take.



What do I need to do now?

If you did not vote do not worry, you will still be able to submit a claim now that the Scheme has been implemented.


You have 6 months to submit a claim before the final deadline for claims which is 5pm 28 February 2022. Please note, even if you did register a claim when you voted, you will be able to amend the details of your claim at any time before the deadline.


You can find a copy of the Scheme Document, including the Explanatory Statement and Supplementary Explanatory Statement that explain in detail how the Scheme works, in the Key Documents section of this site and which can be accessed by clicking here. You can also request a free copy of the Scheme Document by calling us on 0800 056 8936. Please also view our list of FAQs by clicking here.


Helpful videos


We’ve developed a range of videos to help you understand the Scheme. If you need help with completing your Claim Form, please call us on 0800 056 8936.

What is the update on the Scheme about?

What is a Scheme of Arrangement and why is Provident SPV proposing a Scheme?

What does the Scheme do?

How does the Scheme affect my current loan?

How much compensation will I get from the Scheme?

How to create an account in the Claims Portal?

How to fill in a paper claim form?